Common questions about denix products
 

I'VE SEEN ON THE WEB A PRODUCT THAT I AM INTERESTED IN. WHERE CAN I BUY IT?

We do not sell our DENIX products directly to the final customers as we have agreements with distributors in several countries. You can check on our website the map of sales points or send us your location to sales@denix.es and we will send you the details of the distributor corresponding to your area.

I AM INTERESTED IN A PRODUCT BUT I DO NOT FIND IT IN THE WEB CATALOG

In our web catalog you will find all items that we currently have available. If you do not find what you want, you can send an email to sales@denix.es with your request, so we can explore possibilities for manufacture in the future.

I WOULD LIKE TO GET A DISCONTINUED DENIX ITEM

We don't expect to retake discontinued items into production again. However, if the product you are interested in has been discontinued you can send us an email to sales@denix.es and we can take into account your request in the future.

WHERE CAN I GET REPLACEMENTS FOR DENIX PRODUCTS?

We only provide spare parts of products to our distributors in case defects have occurred during the manufacturing process. If so, contact your nearest supplier to request the replacement on his next order. If you do not know his location, check on our website the map of sales points or send us your location to sales@denix.es and we will send you the details of the distributor corresponding to your area. 

IN WHICH MATERIALS ARE MADE THE DENIX REPLICAS? ARE THEY SAFETY?

Items manufactured by DENIX are made of a metal alloy, without iron or steel, known as ZAMAK, whose basic component is ZINC (Zn) in 95% of the total.

Our replicas lack the necessary mechanisms to fire and their nature makes it impossible to reconvert them into firearms. The simulations of cutlery weapons, also being manufactured in ZAMAK, do not have and can not have cutting capacity. Both are considered only objects of adornment and for collectors.

CAN I CUSTOMIZE MY DENIX REPLICAS?

We strongly discourage the manipulation of our models to modify or alter both their appearance or their functionality. We decline all responsibility for the result of the changes made by the customer in any of our original models.

I WANT TO COMMERCIALIZE DENIX PRODUCTS IN MY STORE

We work with a network of distributors and wholesalers worldwide that sale our products in different countries. In our website you will find the dealer map and the request for distribution for our products. If you prefer, you can send an email to sales@denix.es with the area that you are interested in and we will send you the distribution information in your country.

LEGAL REQUIREMENTS IN MY COUNTRY TO BUY DENIX PRODUCTS

DENIX, S.A. markets its products in 40 countries and in all exports, regardless of their destination, the same heading always applies: "COMMON METAL ADJUSTMENT OBJECTS" and the same Tariff Schedule (Brussels List) No. 8306 29 00. This confirms the condition of gift and decoration of DENIX products.

Items manufactured and marketed by DENIX, S.A. are in accordance with the regulations in force in Spain and homologated with the European Union. For these reasons, all products produced by DENIX, contained in its catalog, can be freely owned at home and, logically, can also be freely manufactured and marketed without the need for control by any official body.

Likewise, the articles included in the catalog have the recognition and approval of the Central Intervention of Weapons and Explosives (ICAE) of the General Directorate of the Police and the Guardia Civil. It is convenient to know the legal conditions and customs duties before importing our products.

I WANT TO BE INFORMED OF THE NOVELTIES, CONTESTS AND NEWS ABOUT DENIX

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